FAQ’s

Our fragrance is made in the USA. The nose behind our perfume is master perfumer Roger Howell.

 
We use synthetic ingredients in addition to natural ingredients. Synthetic ingredients are used when the natural counterpart, or plant material, is not sustainable, available or safe.
 
Using synthetics also enables us to be cruelty-free and vegan — as many ‘natural’ fragrance oils like musk come from animals – and the abstraction of natural oils often results in harm or death to animals.
Yes, the synthetic ingredients that we use are safe. There is an argument around the natural vs synthetics in perfume, and it’s often misunderstood. Synthetic ingredients are used when the natural counterpart, or plant material, is not sustainable, available or safe.
 
Our perfumes meet every environmental and quality standard set by the Research Institute of Fragrance Materials (RIFM), the International Fragrance Association (IFRA).

SHOP RISK-FREE

(Australian residents only)

Committing to a perfume online shouldn’t feel risky. That’s why All of our 100ml fragrance bottles come bundled with a 2ML tester of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle.

After using the tester, you can decide to keep your purchase or return the unopened full-size bottle for a refund or exchange. simply contact us within 14 days of receiving your purchase. Return postage is at customers expense. 

 
(US residents )
We generally do not offer exchanges or refunds for change of mind.
We encourage you to try our Discovery Set  (All discovery set purchases receive a follow-up voucher for USD $30 / AUD $35 that you can use towards your full-size bottle) or visit our nearest perfume stockist to sample our fragrances.
 
 

SHIPPING

Orders are shipped out within 1-2 working days.

ZIMMER Parfums ships to Australia and the USA.

Orders from the USA will be shipped from Texas.

RETURNS

SHOP RISK-FREE

(Australian residents only)

Committing to a perfume online shouldn’t feel risky. That’s why All of our 100ml fragrance bottles come bundled with a 2ML tester of the matching fragrance, allowing you to experience your new perfume before unwrapping the full-sized bottle.

After using the tester, you can decide to keep your purchase or return the unopened full-size bottle for a refund or exchange. simply contact us within 14 days of receiving your purchase. Return postage is at customers expense.

 

If you have received an item damaged or faulty, please contact support within 7 days of delivery.

If you’ve accidentally ordered the wrong perfume, please immediately contact support with your order number. Do this right away — once the shipping process has begun, we are unable to cancel or refund the order.

In the extremely rare instance that you’ve had an allergic reaction to a product, discontinue use of the product immediately; please take a photo of the reaction, and contact our support team sales@zimmerparfums.com.